Privacy Policy

Last updated 11th of April 2018

Qlub Poker Privacy Policy has been adopted to explain how we store and use the information collected about you online on our websites, during your use of our products and/or services and on mobile platforms. Qlub Poker and its subsidiary companies respect the privacy rights of Users and recognize the importance of protecting the information collected. By accepting our Privacy Policy and Terms of Service, you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.

If you have any questions or concerns, please contact our Support Team at

1. Introduction

Qlub Poker and its owned or controlled subsidiaries and affiliates may be collectively referred to herein as «Qlub Poker», «we», or «our», as the context requires. Qlub Poker is a developer and publisher of apps for the mobile devices. By using website and/or Qlub Poker’s applications, or any of the related Qlub Poker’s services, you signify your assent to Qlub Poker’s Privacy Policy and understanding that Qlub Poker may process your data in accordance with this Privacy Policy. IF YOU DO NOT AGREE TO THE FOREGOING, PLEASE DO NOT USE THE SITES OR APPLICATIONS. If you access our apps from a third party Social Networking Site («SNS»), you may be required to also read and accept the SNS Terms of Service and Privacy Policy.

2. Information We Collect

Qlub Poker collects both personal and non-personal User information. Personal information is information that identifies you and that may be used to contact you on-line or off-line.

2.1. Qlub Poker may collect personal information from our online Users during:

  • Registration for events;
  • Registration for Qlub Poker and/or other service accounts;
  • User support and/or technical service requests;
  • Player match up and/or special game-specific events;
  • Tournament registration and prize acceptance;
  • Creation of a personal profile;
  • Access to our products and/or services on social networks or other third party services;
  • Otherwise through use of our software, mobile or online service where personal information is required for use and/or participation.
  • Information collected will vary depending upon the activity and may include your name, email address, phone number, address, birth date and credit card information. You can choose not to provide (when such opportunity is provided) certain information, but then you might not be able to take advantage of some of our services.

2.2. Non-personal information, alone, cannot be used to identify or contact you. Qlub Poker collects non-personal information about your use of our online and mobile products and services both on our websites and in the course of software usage.

When you use Qlub Poker online and mobile products and services, we may collect certain non-personal information including gender, zip code, information about your computer, hardware, software, platform, game system, media, mobile device, including device IDs, incident data, Internet Protocol (IP) address and other information.

When you browse certain portions of the Service, we may automatically collect and record standard user information and clickstream data about your visit (through the use of cookies and otherwise) as part of our analysis of the use of the Service. For example, when you visit or request a web page from our server, we may record the IP address of the user’s machine, the time, date and URL of the request and information about the browser being used, and other information regarding the visit, such as the pages visited on the Service, the time spent on each page, any advertisements clicked and any search terms used (collectively «Log Data»).

2.3. You can log in to our app using sign-in services such as Facebook Connect. These services will authenticate your identity and provide you the option to share certain personal information with us such as:

  • your full name
  • your email address
  • your facebook id

Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

3. Where We Store Your Information

Qlub Poker stores information about you on servers located in Estonia. But personal data collected within the European Union may be transferred to, and stored at, a destination outside the European Union. Data we collect may also be processed by staff operating outside the EU who works for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

4. How Qlub Poker Uses Information Collected

Qlub Poker uses your information only as follows:

  • To provide our products and services to you and fulfill your specific requests;
  • To send you messages (push notifications, emails, etc.) about our products and services, new features, enhancements, special offers, upgrade opportunities, contests and events of interest;
  • To enable user-to-user communications;
  • To better understand the behavior and preferences of our Users, to troubleshoot technical problems, to deliver advertising, for the purposes of proper functioning of our products and services and improving them;
  • To improve our software and services by providing experiences and recommendations, language and location customization, personalized help and instructions.
5. How We Disclose Information Collected

We disclose your information to third parties, that is parties other than Qlub Poker, in the following circumstances:

5.1. We may share your information with subsidiaries and affiliates that we own or control, but only if those entities are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

5.2. From time to time Qlub Poker employs third party contractors to collect personal information on our behalf to provide email delivery, product, prize or promotional fulfillment, contest administration, credit card processing, shipping or other services on our sites. When our third party agents or service providers collect and/or have access any information other than non-personal, anonymous and/or aggregated data, Qlub Poker requires that they use data consistently with our stated privacy policies and protect the confidentiality of personal information they collect or have access to in the course of their engagement by Qlub Poker. These third parties are prohibited from using your personal information for any other purpose without your specific consent.

5.3. Qlub Poker may share aggregated anonymous information (information about you and other users collectively), anonymous information and certain technical information (including IP Addresses, MAC Addresses for mobile devices and mobile device IDs) to develop and deliver targeted advertising in the service and on the websites of third parties. We may also allow advertisers to collect this information within the Service and they may share it with Us.

5.4. We reserve the right to disclose your information when we believe release is appropriate to comply with the law, judicial proceedings, court order or other legal process; enforce or apply our Terms of Service and other agreements; or protect the rights, property, or safety of Qlub Poker, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction purposes.

5.5. In the event that Qlub Poker undergoes a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, we may transfer all of your information, including personal information, to the successor organization in such transition.

6. Children

Qlub Poker does not sell products for purchase by children and does not knowingly collect personal information from children. If you are under age of 18, you may use Qlub app only with the involvement of a parent or guardian.

7. How Does Qlub Poker Protect Your Information?

Qlub Poker understands the importance of keeping your information safe and secure. Qlub Poker will make commercially reasonable precautions to protect your personal information and ensure the security of our systems. However, there is no 100% secure method of transmission over the Internet or method of electronic storage. We cannot assume responsibility or liability for unauthorized access to our servers and systems. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. We strongly recommend that you implement measures to protect your computer from unauthorized access such as firewall protection and anti-virus software.

8. How You Can Access and Update Your Information

8.1. You can correct or update your account information at any time by logging on Qlub app and navigating to different account settings. Should you be unable to log in or wish to have your account(s) deactivated, you may send an e-mail to our Support Team at You can put «Delete my Account» or «Update my information» in the subject line and include your first name, last name, e-mail address and user ID number (if applicable) in the body of the e-mail. We will be happy to review, update or remove information as appropriate. We may still retain your information in our files however, to resolve disputes, enforce our user agreement, and due to technical and legal requirements and constraints related to the security, integrity and operation of our websites.

8.2. If you have granted Qlub Poker access to your SNS (Facebook) account information through a Qlub Poker’s application, you may manage the information Qlub Poker receives about you from an SNS. For this purpose you will need to follow the instructions at that site for updating your information and changing your privacy settings.

8.3. You also may have the right (subject to certain exceptions) to be given a copy of certain data that Qlub Poker may hold about you (and for which we may charge a small fee to process) and to have any inaccuracies in the data that Qlub Poker holds about you corrected and/or erased. You may exercise any such rights by emailing our Support Team at We will need sufficient information from you to establish your identity and to verify your access request, and also to assist us in handling your request. Requests will be processed as soon as possible and not later than 40 days.

9. Terms of Service and Notices

If you choose to visit a Site, your visit and any dispute over privacy is subject to this Policy and our Terms of Service. If you have any concerns about your privacy, please contact us with a thorough description or your question or concern via the postal addresses or email address in the Section 11 of this Privacy Policy, and we will try to resolve it.

10. Changes to Our Privacy Policy

If we decide to make material changes to our Privacy Policy, we will notify you and other users by placing a notice on or by sending you a notice to the e-mail address we have on file for you. We may supplement this process by placing notices in our apps and on other Qlub Poker websites. You should periodically check and this privacy policy page for updates

11. Contact Us

If you have any questions about the privacy aspects of our products or services, or would like to make a complaint having to do with a privacy matter, please send a written request as follows:

Attention: Data Protection

Qlub Poker, c/o Studio Mordonini, Via Fabio Filzi 19, Milan, 20124, Italy

Support Team: